Privacy statement

In handling your personal information, Zenith Services Hong Kong, Ltd  is committed to complying with the Personal Data (Privacy) Ordinance (Cap 486).

PROTECTING YOUR PRIVACY

Protecting your privacy and the confidentiality of your personal information in a secure and controlled way is extremely important to us.

We understand the importance of privacy to our members and that is why we are committed to ensuring that our systems and procedures protect your personal information.

The Zenith Services Hong Kong, Ltd  policy seeks to provide a clear and concise explanation of how and when we collect, use and store personal information from members.
This Privacy Policy covers the entire operations of Zenith Services Hong Kong, Ltd  including our web site.


COLLECTION OF PERSONAL INFORMATION

We collect personal information from you when you apply for membership and when you apply to use our products and services. As a result, we collect most personal information directly from you.

The type of information collected and stored by Zenith Services Hong Kong, Ltd  generally includes your name, address, telephone number, e-mail address, products and services preferences. Information will not be used by Zenith Services Hong Kong, Ltd  for any other purpose than that for which it is collected.


USE OF PERSONAL INFORMATION

We collect information from you to enable us to:

  • provide you with the products and services you require; and
  • provide you with information about products and services available to you from Zenith Services Hong Kong, Ltd  and associated businesses including information about discounts, competitions and special offers.

We may use or disclose your personal information for purposes related or ancillary to the main reason we collect it, such as:

  • increasing our relationship with you;
  • internal administration;
  • protecting you and Zenith Services Hong Kong, Ltd  from error and fraud;

We may contract out some of our functions and activities to third parties; for example, we may provide names and addresses to a mailing house to mail products to you. In these situations, we prohibit the third parties from using personal information about you except for the specific purpose for which we supply it. We also ensure confidentiality clauses are included in service contracts with these organisations.


ANONYMITY

Where it is lawful and practicable, the Privacy Principles provide that individuals must have the option of not identifying themselves (ie remaining anonymous) when entering into transactions with an organisation. Due to the nature of the transactions conducted between you and the Zenith Services Hong Kong, Ltd , anonymity is not always possible.


PROVIDING YOUR PERSONAL INFORMATION TO OTHER PARTIES

In providing products and services to you it may be necessary for us to provide your personal information to other organisations with whom we conduct business.

Such organisations include related entities, such as suppliers of our products, freight forwarders or courier services.
Your personal information is only provided to those entities to the extent necessary to enable us to provide our products and services to you and to the extent required by law.

Zenith Services Hong Kong, Ltd  undertakes not to sell, rent or trade your personal information to any other party.
We have a duty to keep all personal information we hold about you.
We will not disclose information about you unless the disclosure is:

  • Compelled by Law - for example, various Government departments and agencies have the power to order us to disclose information on your accounts and disclosure to the Courts under subpoena.
  • Authorised by Law - for example, where a crime, fraud or misdeed is committed or is suspected, and disclosure in the public interest and against the member's rights to confidentiality is justified.
  • In Zenith Services Hong Kong, Ltd  Interest - for example, disclosure to a Court in the event of legal action to which Zenith Services Co., Ltd  is a party.
  • With your Consent - you have consented to our disclosing the information about you.

Your consent is important, and can be expressed or implied.

  • Your express consent can be verbal or written.
  • Your implied consent can be taken when we can reasonably conclude that you have given consent by some action you take, or when you decide not to take action. For example, if you use our telephone service, and continue the call after hearing the recorded message telling you that the call may be recorded for you have given us your implied consent to monitor or record your call.

MARKETING INFORMATION

If you consent to us doing so, we may provide you with information from time to time about new products and services available to you from Zenith Services Hong Kong, Ltd , or other businesses with whom we have a relationship.
Your consent to our providing this information to you will be implied unless you notify us that you do not wish to receive this information. You may do this by contacting Zenith Services Hong Kong, Ltd  and advising that you do not wish to receive marketing information.


WHAT IF YOU DO NOT WISH TO PROVIDE US WITH INFORMATION?

In order to provide products and services to you we require information about you. If you do not provide us with all of the information we require, we may be unable to provide products and services to you.


KEEPING YOUR PERSONAL INFORMATION UP-TO-DATE

If we have accurate personal information about you, it enables us to provide you with the best possible service.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it.

We will collect personal information. If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date please contact us immediately and we will correct it.


ACCESSING YOUR INFORMATION

Under the Privacy Act, you have a right to access personal information we hold about you.
Zenith Services Hong Kong, Ltd  shall, on request, provide you with information we hold about you which is readily accessible and which may lawfully be provided. Zenith Services Hong Kong, Ltd  requires that you, as clearly as possible, identify the information requested and where it may be located.

If the information is incorrect, you have the right to require us to amend this information.

Zenith Services Hong Kong, Ltd  may recover from you its reasonable cost of supplying you with this information. Zenith Services Hong Kong, Ltd  will advise you of the anticipated cost before retrieval and/or copying of the documentation is undertaken. Your request to provide information will be dealt with in a reasonable time, usually 10 days from the date of request.


STORING YOUR PERSONAL INFORMATION SECURELY

We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.

Only authorised users can access your personal information and access is only for approved purposes.
Your personal information may be stored in hardcopy documents, as electronic data, or in Zenith Services Hong Kong, Ltd  software or systems.

We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.


Zenith Services Hong Kong, Ltd  SECURITY POLICY

We have comprehensive security policies and procedures documented in our internal security policy. Your personal information will be recorded, amended and deleted only by authorised means. In addition, all employees sign confidentiality agreements as a condition of working for Zenith Services Hong Kong, Ltd .


WEB SITE SECURITY AND PRIVACY

The Internet has rapidly changed the way we do business - it allows Zenith Services Hong Kong, Ltd  to provide payment services that you can access from the convenience of your own home or office.

We understand that you may be concerned about the confidentiality and security of the personal information we collect about you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.

Should you access our web site we use cookies to determine the identity and validity of the member number and password you are providing. Network security includes firewall and virus protection and network intrusion detection systems.

COOKIES

What are cookies and what are they used for?
Internet cookies are small strings of text placed on users’ hard drives during the exchange of data that happens when a browser points to a web site. Cookies are random data tags to identify you as a distinct, unnamed visitor to our Internet site. Cookies have no way of disclosing your name or any personal information.

Cookies can store a password or ID that some Internet sites require, freeing you from typing them in every time you land on the site. They can also remember preferences you enter and then tailor a site to each user’s unique tastes.

What does Zenith Services Co., Ltd  use cookies for?
Zenith Services Hong Kong, Ltd  may use cookies to track where users go on our site. Our cookies embed a random identifying number on each user’s browser. Then we note where your number shows up on our site. The data lets us determine what content people like and where to put things to make them easy to find.

Zenith Services Hong Kong, Ltd  sets one cookie on the web site. We tag your browser when you first hit our site. But, if you refuse our request to place a cookie, we’ll keep asking to place one every time you move through our site. It’s not that we set a lot of cookies, we’ve just programmed our site to set the cookie whenever an untagged user moves to any screen.

Zenith Services Hong Kong, Ltd  may decide to use a cookie to track user traffic patterns on our site. Our cookies simply identify your browser with a number so we can separate out unique users. A lot of sites use cookies, but not a lot of them explain why. We want you to know where we stand on cookies, how ours work and what we use the resulting data for. If our policies on cookies change, we will advise you accordingly on our website.


RESOLVING YOUR CONCERNS

We respond quickly to complaints. If you believe that the privacy of your personal information has been compromised, you are entitled to complain. We will respond to your complaint as soon as possible but within 2 working days, to let you know who is responsible for managing your complaint. We will try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve the complaint.

If we refuse to give you access to the personal information you request we will, under the NPP's, provide you with reasons for our refusal.


CHANGES TO THIS POLICY

Zenith Services Hong Kong, Ltd  may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our web site.

How We Handle Emails

We will preserve the content of any email you send us. Once we receive your transmission we take every reasonable step to preserve the security of the information in our own system.

Site Information

We follow quality procedures to ensure information on the site is current, however all information provided is for general purposes only and subject to change.

Terms and Conditions, Fees and Charges

To ensure you are fully aware of details relating to products and services, you should read the full terms and conditions, user guides and any fees and charges schedules.

Payment Security

Zenith Services Hong Kong, Ltd  uses a 128 bit security encryption method to scramble the data sent between your computer and ours. This safeguards all packets of information transferred between the web server's secured directories and your home computer.